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Returns, Refunds & Exchanges


At, we are passionately committed to your satisfaction. We believe that these are the top training products on the market today. They are used by 1000′s of individuals for self-paced study at home or work, as well as corporate training resources for Universities, Colleges, Schools, Corporations and Government Departments both in the UK and worldwide.

If you are dissatisfied with your purchase in any way, we will gladly give you a full refund of your purchase price (less shipping costs), as long as less than 30% of any DVD course has been opened. If you are purchasing only one DVD or CD, you may open it for your risk free evaluation.


If you are not 100% satisfied with the purchase, simply call our friendly sales staff at +44 (0) 121 248 2400 to obtain a RMA# (Return Merchandise Authorization Number) and then return the product back within 30 days of the invoice date. The RMA# is required for us to track your return and properly credit your account. For this reason, the shipping department does not accept packages that do not have an RMA#. All disks, videos, registration cards, boxes, and packaging materials must be included and in like-new condition. Your return must be received by within 30 days of the invoice date. We reserve the right to refuse damaged or incomplete returns, or returns where the order is more than 30 days old, or returns where more than 30% of any course or product has been opened or viewed.

Please put the original packing slip in the carton, and wrap the package securely so that no damage will occur during transportation. For your protection, please use Insured/Recorded Parcel Post when sending courses back so that you have a receipt for the shipment.

Please note that overseas shipping costs are not refundable.for full details on our terms and conditions please contact us
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