ORDERING INFORMATIONUK Orders - All prices quoted are in sterling (UK pounds) excluding delivery and VAT at 17.5%. Errors and omissions excepted. International Orders - All prices quoted are in sterling (UK pounds) and exclude VAT at 17.5%. Customers outside the European Economic Community will not be charged VAT. Errors and omissions excepted. Corporate Purchase - Company Purchase Orders (PO’s) are accepted. Please mail or fax to the address below. Terms: Net 30.
CADCourses Ltd
61 Caroline Street
The Jewellery Quarter
Birmingham, B3 1UF, UK
Fax: 0121 248 2800
DELIVERY Subject to your order being authorised and barring system failure, we will despatch all orders where possible received up to 1 p.m. the same day.
Free Delivery within the UK
The standard delivery method in the UK is by courier and normally takes 2 - 3 days. International Shipping
Once your order leaves our warehouse, shipping times typically range from 5 to 10 working days, depending on the destination. Please note that custom duties may apply.
PAYMENT OPTIONSWe still take every possible precaution to protect the integrity of your credit card information. You can place an order on-line securely. We offer you the choice of using a Secure Server, which encrypts any information you type in. You can safely enter your entire credit card number on the secure server, and it cannot be read in transit. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Payment Methods - We accept Visa, MasterCard, Switch, Delta, Discover, American Express, personal and company cheques, money orders and bank wire transfers. Paying by credit card - please furnish the card number, expiration date and cardholder name and address. Paying by purchase order - We accept Official Company Purchase Orders by Fax or post. Our Fax number is +44 (0) 121 248 2800. Title - Title to goods remains with CADCourses Ltd until payment in full has been received.
REFUNDS & EXCHANGES At CADCourses, we are passionately committed to your satisfaction. We believe that these are the top training products on the market today. They are used by hundreds of individuals for self-paced study at home or work, as well as corporate training resources for Universities, Colleges, Schools, Corporations and Government Departments both in the UK and worldwide.
If you are dissatisfied with your purchase in any way, we will gladly give you a full refund of your purchase price (less shipping costs), as long as the products are returned within 30 days and in as-new condition. If you are not 100% satisfied with the purchase, simply call our friendly sales staff at +44 (0) 121 248 2400 to obtain a RMA# (Return Merchandise Authorization Number) and then return the product back within 30 days of the invoice date. The RMA# is required for us to track your return and properly credit your account. For this reason, the shipping department does not accept packages that do not have an RMA#. All disks, videos, registration cards, boxes, and packaging materials must be included and in like-new condition. Your return must be received by CADCourses within 30 days of the Careervision invoice date. CADCourses reserves the right to refuse damaged or incomplete returns, or returns where the order is more than 30 days old. Please put the original packing slip in the carton, and wrap the package securely so that no damage will occur during transportation. For your protection, please use Insured/Recorded Parcel Post when sending courses back so that you have a receipt for the shipment. PRIVACY POLICYCADCourses Ltd Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent or we have new information relevant to your enquiry. We do not sell or provide your personal data to any other company for marketing, research, or unsolicited calls. The type of information we will collect about you includes: Your name, Address, Telephone number, Email address, and Credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If you have any questions/comments about privacy, please contact us. Please note that no part of this Website may be copied or duplicated in any form without written permission from CADCourses Ltd. All rights reserved. |